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Refund Policy

As a standard practice, we operate under a strict no-refund policy for software purchases. This applies to all purchases made through our platform/store.

Exceptions to Our No-Refund Policy

We understand that exceptional circumstances may arise. In such cases, a refund may be issued at our sole discretion under the following conditions: 

  1. Duplicate Charges - If you were inadvertently charged more than once for the same product or service, a refund will be issued for the duplicate payment.
  2. Technical Issues - If a product or service was paid for but not delivered due to a technical error or a failure not caused by you, and the issue cannot be resolved, a refund will be granted.

How to Request a Refund

To request a refund under any of the exceptions above, please complete the Contact form and include the following details:

  • Receipt number
  • Reason for the request
  • Supporting evidence (Proof of payment)

Please allow up to 5 business days for our team to review and respond to your request.

Final Note 

All refunds, if approved, will be processed using the original payment method. Please note that processing times may vary depending on your bank or payment provider.